Order Processing:

• All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays.

• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates:

• Shipping charges for your order will be calculated and displayed at checkout.

• Delivery times may vary based on your location and the shipping method selected. Standard shipping typically takes 3-7 business days.

Shipment Confirmation & Order Tracking:

• You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes:

• Truelink is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages:

• Truelink is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

• Please save all packaging materials and damaged goods before filing a claim.

International Shipping:

• We currently do not ship outside the U.S.

Returns Policy:

• Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Contact Us:

• If you have any questions about our Shipping Policy, please contact us at info@truelink.com or call us at +971 56 665 1138.